There is a current shortage of flight attendants across Australia. Flight attendants play a crucial role in passenger safety. They undertake rigorous training to acquire a diverse skill set including safety, first aid, conflict resolution, teamwork, and cultural sensitivity to be qualified to work in an airline. However, despite their highly versatile and transferable skills, most cabin crew lack nationally accredited qualifications, hindering career progression. While there is a nationally accredited qualification (AVI30219 Certificate III in Aviation Cabin Crew), it is not utilised by the industry, with most airlines conducting their own training.
The purpose of this project is to consult with the industry including major airlines and training providers to identify the barriers to industry recognition of this qualification, understand gaps between industry practices and the current qualification, and make recommendations to review and revise the qualification. The goals are to enhance job mobility, promote the qualification in schools, and increase industry recognition.
The project aims to identify the current barriers that prevent this qualification from being recognised and utilised by industry. The gap between industry practices and the current content of the qualification will be identified. The project will deliver a report with actionable recommendations to review the current qualification to enhance its industry recognition.
Haidee Whiteley Project Manager M: 0427 385 159| E: haidee.whiteley@isajsc.org.au |