contributed to GDP
Source: IBISWorld Industry Wizard.
Omnichannel is a term used in ecommerce and retail to describe a business strategy that aims to provide a seamless shopping experience across all channels, including in store, mobile, and online. The COVID-19 pandemic and rapidly evolving technology have seen a significant rise in on-line shopping. The number of Australian consumers that have embraced omnichannel logistics as a preferred shopping method is continually increasing, creating a demand for workers.
It is estimated some 81% of Australian households make an on-line purchase, with the on-line shopping spend reaching $62.3 billion. Omnichannel logistics synchronises inventory, logistics and distribution across sales channels to meet consumer demand. Every facet of the supply chain is involved, including the retailer, manufacturer, distributor and wholesaler. Australian consumers are now seeking seamless connectivity to shopping sites that provide, frictionless and secure omnichannel experiences from purchase through to delivery.
Omnichannel workforce planning and development
ISA collaborates with Jobs and Skills Australia, industry, unions, industry associations and Registered Training Organisations to identify workforce development needs and formulate industry workforce development plans that identify industry’s current and emerging skills needs, workforce development requirements at the national level and propose strategies in response to them.
The Australian Vocational Education and Training (VET) system aims to provide individuals with work-ready skills for the labour market – skills that businesses and industries need to be highly productive and internationally competitive.
The diversity of job roles these could range from; delivery driver, pic packer, dispatch clerk, and omni channel analyst occupations are supported by the BSB, TLI and ICT Training Packages.
This sector has had high growth particularly through the pandemic. Many areas of the supply chain are involved, including the retailer, manufacturer, distributor and wholesaler meaning that you have a wide range of opportunities available to you. An Inventory Optimisation Specialist (Omni) will contribute to maximising selling, profit, and customer experience by having the right products in the right location at the right time to meet customer demand. A career as an omnichannel warehouse worker would see you fulfilling orders to all customers, regardless of which channel they purchase through.
Your Industry Engagement Manager
Klausch draws upon his wealth of industry experience and VET knowledge to provide professional stakeholder engagement and service delivery to the industries that ISA supports. Klausch’s rich work history includes roles as a training manager at a food processing plant, 15 years as a 3PL Distribution Centre Manager, Industry Development Manager for the Australian Meat and Livestock Corporation and General Manager of a Registered Training Organisation. CEO / Plant Manager of domestic and export meat processing plants. Klausch holds an Advanced Diploma in Business Management and other vocational qualifications.
How to get involved
Great ideas to address these challenges and many more can come from anyone and anywhere. Whether you’d like to collaborate with us, share your ideas, get involved in our activities or simply stay informed, get in touch now to join us on the journey.